Sorry to hear you had that experience. How long ago was this? I have purchased these three over the past four years, with the Tiger just arriving. These are not set decorations or props, they are badass.
I'm curious though, with those kinds of problems, why would you not just send it back to him? I don't care who makes it, if a guitar has neck pitch issues, it goes back. Period. I own over 50 guitars, I'm kind of picky about this stuff.
Mine are flawless, from playability to woodwork to fret work, et cetera. The setup I asked for was exactly what I wanted, super low action like my Les Pauls, with 11's, and the intonation is excellent. I have him add Ghost MIDI saddles to each of them, which makes the wiring even more tricky, though that was really just an issue inside the thinner Bolt tribute. The pickups are Dimarzio SDs, as I asked for. The parts are all quality parts. I could open them up and photograph the lot if you want to see.
My only wiring issues were very minor, a turned input jack causing a short in the OBEL, which probably was happening from it getting loose during use. I use them a lot. I don't think Phil gives me any special treatment because I worked with Merl and some others, I'm pretty sure I'm getting what he ships other people.
When the Tiger shipped, he said,"Remember that it has a life time warranty. Anything you want to change, adjust or fix is free and I pay for return shipping until I die."
Did you ask him to fix something and he refused?
I am a player. These are all players instruments. I do probably at least 50+ shows a year with them with "Hooteroll?" out of Nashville where I live.
As they say on the car commercials, "Your mileage may vary."