It sure would help if they would put the goddamn bridge in the right place ... mine, and at least two others I know of, were placed incorrectly and had to be repositioned later because the guitar would not intonate correctly. They offered no assistance or compensation even though I am the original owner. Gary Brawer drilled it out, put in ebony plugs and then resat the bridge where it should have been in the first place.
You can see the ebony plugs here, and I have seen others just like it.
To top off the whole experience, Brawer forgot to connect the string ground, which is why you see that little ground wire there by the bridge. Had that fixed locally.
I also had a major problem with the truss rod a few years back but I can't say whether that was really their fault. It happened after playing a gig in Vermont outdoors in very cold temperatures.